Privacy Policy

This Privacy Policy describes how SmoothWeave (“we”, “our”, “us”) collects and uses personal information when you access our website and macramé courses.

Information we collect

• Account and contact details: name, email, password (hashed), and optional phone.
• Transactional data: purchased courses, payment confirmations (processed by our payment partners).
• Usage data: pages visited, search queries, device/browser information.
• Communications: messages sent via our Contact page.

How we use information

• Deliver and support courses you purchase or enroll in.
• Provide customer support and respond to requests.
• Improve content and user experience through aggregated analytics.
• Send service emails (receipts, account alerts). You can opt out of non-essential communications.

Cookies and similar technologies

We use functional cookies to remember preferences (e.g., theme, cookie consent). You can manage cookies in your browser. Refusing some cookies may impact features like theme persistence.

Legal bases

We process personal data based on contract performance (course access), legitimate interests (service improvement), and consent (optional communications, cookies where required).

Data sharing

We share data with service providers who help operate our platform (payment processors, hosting, analytics). We do not sell personal data.

Data retention

We retain account and transaction records for as long as needed to provide services and comply with legal obligations. You may request deletion of your account.

Your rights

• Access and receive a copy of your data.
• Correct inaccurate information.
• Object to or restrict certain processing.
• Request deletion within applicable laws.

Security

We implement administrative, technical, and organizational measures appropriate to the risk, including encryption in transit and strict access controls.

International transfers

If we transfer data across borders, we rely on standard contractual clauses or equivalent safeguards.

Children’s privacy

Our courses are intended for learners aged 16 and over. We do not knowingly collect data from children under 16.

Changes to this policy

We may update this policy to reflect changes in our practices. Material updates will be highlighted on this page.

Contact

For privacy requests or questions, contact us at [email protected] or +1 (332) 555-0198.